Most shoes that arrive at our benches beyond repair were not worn out. They were dried on a radiator, cleaned with the wrong thing, or worn two days running until the lining rotted.
The short version
Rotate your pairs. Use cedar trees while they cool. Brush off the day's dust before it becomes grit that cuts the grain. Cream a few times a season to feed the leather; wax only where you want shine. Never dry leather with heat.
What we use
The polishes, creams and conditioners in our shops are the ones we use on the bench — nothing is stocked because a rep pushed it. Everything is available in our shop, and staff will tell you which of it you do not need.
Written by our own craftspeople Product guidance with no upsell Free advice at any counter
Where you can get this done
Bring it in and we will tell you straight.
Including “this is not worth repairing”, when that is the answer. Two minutes at a counter, no charge, no obligation.