Privacy policy
What we collect, why, and how long we keep it.
This is a working draft for the rebuild. It reflects what the website actually does, but it has not been reviewed by a solicitor and the retention periods below need confirming against the group's own policy before launch.
What we collect
When you book a repair or place an order: your name, email address, phone number, the shop you chose, what you asked us to do, and a delivery address if you asked us to post something. We keep this for as long as we need it to do the work and to honour any guarantee on it.
When you send an enquiry: your name, contact details, and what you wrote.
When you upload a photograph of an item: the image, stored privately. Only our staff can see it, and only through an authenticated system — these files are never publicly reachable.
When you create an account: the above, plus a password we store only as a hash. We cannot read your password.
Cookies
We set one cookie to remember your basket and one preference for whether you want the site light or dark. We do not use advertising cookies, and we do not share what you do here with advertising networks.
Who we share it with
Nobody, other than the couriers we need to use to deliver a parcel you asked us to send, and our sister company City of London Dry Cleaners where you have asked for garment care. We do not sell data.
Your rights
You can ask us for a copy of what we hold, ask us to correct it, or ask us to delete it. Email admin@jamesshoecare.co.uk and we will respond within one month.